Monday, July 14, 2014

Customer service: then and now

People think it is worse...and it is. But:

Not all you might think

As I thought, it is the customers that make things more difficult than they did 10 years ago.


Murphy's Law said...

And that doesn't even take into account the ones who have to talk so loud on their phones that everyone in the restaurant is a party to the conversation. Cell phones are a pox on civilization.

B said...

I am sure that our ancestors said that about cars....

The issue isn't the devices, but the users.

The fact is that the laws prohibiting a beatdown of the rude users allows people to continue with their bad behavior.