Monday, July 14, 2014

Customer service: then and now

People think it is worse...and it is. But:

Not all you might think

As I thought, it is the customers that make things more difficult than they did 10 years ago.

2 comments:

Murphy's Law said...

And that doesn't even take into account the ones who have to talk so loud on their phones that everyone in the restaurant is a party to the conversation. Cell phones are a pox on civilization.

B said...

I am sure that our ancestors said that about cars....

The issue isn't the devices, but the users.

The fact is that the laws prohibiting a beatdown of the rude users allows people to continue with their bad behavior.