Called Para at 8:35 AM central time. Their system is set up so you have to leave a message and they will call you back. :-( ....I left a detailed message and a phone number.
Now they don't promise you when they will call back, and so at 4:30 central time I called them back...same message. Perhaps tomorrow.
I am underwhelmed. It would have been nice to get a real person to speak to the first time......Failing that, a return phone call would have been nice...Perhaps they have had a great deal of calls as this is a Monday.
Either way, it strikes me as less than desirable levels of customer service.
Now I have to expect them to call back when I will not be able to answer. I do, after all, sometimes have to work and all that.
This, again, sucks.
2 comments:
I wish I could say I found any of this surprising. :(
Sorry you're having to go through this.
Sadly, I expected something like this. But the next time I called them (see later post) I actually talked to a real person who made everything better.....
But the fact that I had to call them again was irritating.
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